Refund policy

Return & Refund Policy

At Paradise Home Decor, we take pride in the quality of our products and want you to have a pleasant shopping experience. If you are not satisfied with your purchase, we offer a 7-day return and exchange period, subject to the conditions below.

1. Return & Exchange Period

You can request a return or exchange within 7 days of receiving your order.

Requests received after 7 days from the date of delivery may not be accepted.

2. Eligible Returns & Exchanges

A product may be eligible for return or exchange if:

You received a damaged or defective product.
You received the wrong product.
The product is significantly different from what was ordered.
The product is unused, unwashed, and in its original condition.
The original packaging, tags, and accessories, where applicable, are retained.

3. Non-Returnable Conditions

Returns or exchanges may not be accepted if:

The product has been used or washed.
The product has been altered, damaged, stained, or mishandled after delivery.
The product is returned without its original packaging.
The return request is made after the 7-day return period.
The product is customized or personalized, unless it is received damaged, defective, or incorrect.

4. How to Request a Return or Exchange

To request a return or exchange, please contact Paradise Home Decor within 7 days of delivery.

Please provide:

Your order number
Product name
Reason for return or exchange
Clear photographs or videos of the product, particularly if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions if it is approved.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We recommend taking clear photographs or a video of the package and product upon receiving the order. Please keep the original packaging until your return request has been resolved.

6. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product, Paradise Home Decor will arrange the applicable return process, subject to verification.

For returns requested for reasons other than a product defect, damage, or incorrect item, applicable return shipping charges may be borne by the customer.

7. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method, wherever applicable.

The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

8. Exchanges

Approved exchanges are subject to product availability.

Once the returned product is received and approved, the replacement product will be processed for dispatch.

If the requested replacement is unavailable, Paradise Home Decor may offer an alternative product or refund, as applicable.

9. Sale & Promotional Products

Products purchased during special offers, sale events, or clearance promotions may have different return or exchange conditions. Any applicable conditions will be mentioned on the product or offer page at the time of purchase.